Zoom wants to change the way we use artificial intelligence at work. The company has announced a new generation of tools that seeks to go beyond transcribing meetings or summarizing conversations: its goal is for AI to leverage information circulating through different applications to organize tasks, activate processes, and help complete pending work.
The main novelty is Unified Context Layer, a platform presented during Zoomtopia, the company's annual gathering. Its function is to connect information from meetings, phone calls, chats, documents, and external applications so that both employees and artificial intelligence agents can access the necessary context without having to reconstruct conversations or search for decisions in different tools.
The proposal addresses one of the current challenges of enterprise AI. Although assistants can generate texts, summarize documents, and answer questions, many tasks require information spread across multiple systems. Zoom aims to reduce this fragmentation and allow its tools to use available data to give continuity to conversations and turn them into concrete actions.
Our jobs revolve around conversations... and catching the context is mission critical. đ
â Zoom (@Zoom) October 22, 2026
At Zoomtopia, our CMO Kimberly Storin broke down why context is the real currency of productivity. Miss it, and the conversation happened for nothing.
That's the whole idea behind Zoom's⊠pic.twitter.com/nryHI9yZeu
An AI that connects meetings, chats, and applications
The new platform will serve as the basis for different functions within the Zoom ecosystem. Among them is the evolution of My Notes, its note-taking tool, which will expand its capabilities to in-person meetings through a standalone mobile application and integrations with compatible devices.
The company is also preparing My Notes Workflows, a feature that will allow activating post-meeting actions in tools like Zoom Chat and Salesforce. Users will be able to describe in natural language what automation they need, without having to manually build each step of the process.
Another new feature is the ZoomMate Agent Teams, available since the announcement. These teams allow deploying several specialized agents to work in parallel on different parts of a task. Zoom also extends AI-powered search to Meetings, Phone, and Chat, in addition to more than 40 external applications, including ServiceNow, Workday, Google Drive, and Microsoft OneDrive.
The intention is that these capabilities are not limited to the platform itself. Through programming interfaces and integrations with the MCP protocol, developers will be able to connect Zoom tools with other assistants and systems. The company already contemplates integrations with Microsoft 365 Copilot, Claude, OpenAI Codex, and Meta Muse, while support for Google Gemini is planned for later.
Zoom prepares a real-time 'deepfake' detector
The company has also announced new control measures in response to the increasing capabilities of AI agents and their access to business information. Among them is a function for detecting potential deepfakes, scheduled for December 2026, which will analyze audio and video signals in real time to identify potentially manipulated content.
The tool should not be confused with an absolute guarantee to determine if a recording is authentic. Its purpose is to flag possible manipulations, an increasingly relevant aspect in video calls, where impersonation can be used to deceive employees