Following the train accident that occurred in Adamuz (Córdoba) this Sunday, January 18, which caused the suspension of numerous high-speed trains between Madrid and Andalusia, the association FACUA-Consumers in Action has reminded passengers of their rights and how they can exercise them.
According to FACUA, affected travelers can claim a full refund for their tickets or, if they prefer, opt for alternative transportation offered by the railway company. If alternative transportation is not provided and passengers have to arrange it themselves, they are entitled to have the company cover the travel costs, provided it is under similar conditions.
In addition, the association points out that travelers who **cannot return to their homes** due to the suspension of trains **are entitled to accommodation**, and that lodging expenses **can be claimed** if the company does not provide this option
FACUA has emphasized that these rights apply to all those affected by cancellations, including services from Renfe, Iryo, and Ouigo, and that they are covered by European regulations on rail passenger rights.
The association also expressed its condolences to the victims' families and expressed confidence that the investigation will clarify the causes of the accident. FACUA urges users to inform themselves and claim their rights in the event of any incident arising from the suspension of the trains.