Renfe keeps its Plan for Assistance to Travelers and Families of Railway Accident Victims (PAVAF) activated to assist those affected by the railway accident in Urda (Toledo) and their families, with three Family Assistance Centers in operation.
The company, as reported, has these centers operational in Madrid, Toledo, and Seville, where personalized assistance is provided to victims' families and those affected. The teams work in a coordinated manner to offer comprehensive and permanent care while the emergency is managed.
Coordinated attention from three cities to cover procedures, transfers, and psychological support
Renfe has detailed that the assistance includes the management of insurance and compensation, the organization of transfers and displacements, specialized psychological support, personal accompaniment, and advice for carrying out the administrative procedures that families may need.
This device remains active while attention to those affected continues, without the company having indicated changes in the announced operation.
A permanent telephone line to channel information and support during the emergency
In addition to the assistance centers, Renfe has enabled the telephone number 900 10 10 20 for families and those affected. Through this line, information, guidance, and support are offered 24 hours a day, with the aim of channeling the needs that may arise during the management of this emergency.
For now, this is the permanent contact channel that the company keeps open while assistance to affected people and their families remains active.
